Privacy Policy

Who we are

Krystle Clear Music LLC ("we", "us") is a piano teaching studio based in Suffern, New York. This policy covers our website krystleclearmusic.com (including its free game) and our online school, the Krystle Clear Academy at academy.krystleclearmusic.com (including the Kids Zone), as well as the lessons we provide through them.

Information we collect

Information you give us

• Invitation requests — your name, email address, phone number (optional), who the lessons are for, the plan you're interested in and anything you add in the note.
• Messages — anything you include when you email us.
• Academy accounts — your name, email address and password, and a profile photo if you choose to add one; your child's first name; and lesson activity: lessons finished, practice days, game results and stars, and which of Krystle's videos you've opened.
• Payments — when you pay for a membership, your payment is processed by Stripe. Stripe receives your card details directly; we receive only a confirmation and basic billing information (such as your name, email and the plan you chose).
• Online lessons — held on Zoom, under Zoom's own privacy policy.
• Practice videos — short videos of your child (or of you) playing, which you choose to send through the academy for Krystle's feedback, together with the child's first name and any note you add.
• Lesson agreement — when you sign your lesson agreement in the academy, we keep the signed copy together with your typed name, the date and time, the version you signed and the internet address (IP) it was signed from.

Information collected automatically

• Technical information — our hosting, content-delivery and security providers process basic technical data such as your IP address, browser type and the pages requested, so they can deliver the sites and protect them from abuse.
• Cookies on the academy — the academy uses cookies to keep you signed in, remember your place in a course, and complete checkout. These are needed for the academy to work. We don't use advertising cookies or third-party analytics.
• Do Not Track — we don't track visitors across other websites and use no advertising or tracking services, so a browser's Do Not Track signal has nothing to switch off; every visitor is treated the same.
• Free game — the game on krystleclearmusic.com asks for nothing, and its progress stays in your browser. Kids Zone — in the academy, your child's game stars are saved to your account so new games open as they progress.

How we use your information

• To answer your request to join.
• To provide your courses, lessons and account, and to save your progress.
• To process payments and manage your membership.
• To answer your questions and send messages about your lessons or account.
• To keep our sites secure and working properly, and to meet legal obligations.

We do not sell or rent your personal information, and we don't use it for targeted advertising.

Practice videos

Practice videos are videos of a child, so we treat them with particular care. A parent or guardian sends them, and by sending one you agree to Krystle viewing it for teaching purposes. Videos are stored privately with a video-hosting service, hidden from public view and playable only inside the academy; only you and the people who teach and run the academy can see them. A family's video is deleted 90 days after Krystle's review, and her video replies are deleted after a year. You can delete a video at any time from your account. We never use a student's video, name or image in marketing without your separate written permission.

Listening at the piano

Some lesson games use your device's microphone to hear the piano, only after you start a game and allow it in your browser. The sound is checked on your device as it happens and is never recorded, stored or sent to us or anyone else. Like other lesson activities, a game may save its result, such as which notes your child found, with your child's progress so Krystle can follow their practice. You can say no to the microphone or switch it off at any time; the games still work without it. They never use the camera.

Who we share it with

We share information only with the service providers that help us run the studio, and only as much as they need to do their job:

• Our web host and our content-delivery and security providers.
• Stripe (payment processing).
• A video-hosting service (lesson video playback and private storage of practice videos), and Zoom (online lessons).
• Our email provider, to send and receive email.

We may also disclose information if the law requires it, or to protect the safety of our students or others. If our business is ever transferred, your information would move with it under the same protections.

Children's privacy

Our lessons and games are made for children ages 2–12, who use them through a parent's or guardian's account. Before a child uses the academy, a parent agrees to our notice to parents in the academy and pays for the membership; that is how we get a parent's consent. About a child we keep only their first name, lesson progress, practice days, game results and stars, and the practice videos a parent sends, and we use it only to teach your child. Children can't post anything publicly or message anyone, we show no ads, and we share a child's information only with the service providers listed above, who may use it only to run the academy for us.

You can see what we have about your child, have it deleted, or tell us to stop collecting it at any time: email hello@krystleclearmusic.com from your account's email address. Stopping collection closes your child's lessons, because they need to save progress.

Third-party content

Our pages load fonts from an outside font service, and lesson pages play videos through a video player; those services receive your IP address when they deliver their content, under their own privacy policies. Links to other websites are provided for convenience — we're not responsible for their privacy practices.

How long we keep it

• Requests to join — kept so we can answer you, and deleted within 12 months if you don't join.
• Your account, your child's first name and lesson activity — kept while you're a member, and deleted within 90 days after your membership ends, or sooner if you ask.
• Practice videos — deleted 90 days after Krystle's review, or whenever you delete them. Krystle's reply videos made for your family are deleted after a year.
• Signed lesson agreements and payment records — kept for seven years for tax and contract reasons, then deleted.

Your choices and rights

• Ask to see the personal information we hold about you, or to correct it.
• Ask us to delete your information or close your account.
• Tell us to stop sending you any non-essential email.

Some states, including California, give residents specific privacy rights. We honor these requests for everyone, wherever you live — just email us.

Security

Our sites use encrypted connections (HTTPS), and we use reputable providers for hosting and payments. No method of storing or sending information is completely secure, but we work to protect yours and limit who can access it.

Changes to this policy

If we update this policy, we'll post the new version on this page and change the date at the top. If a change affects how we use children's information, we'll email parents before it takes effect and ask for consent again where the law requires.

Contact us

Questions or requests about your privacy: hello@krystleclearmusic.com
Krystle Clear Music LLC · 16 Milford Lane, Suffern, NY 10901 · (845) 579-2366